Privacy Policy

At Emberstorm Valith Architects, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website, email, or phone
• Request a consultation or quote for architectural services
• Subscribe to our newsletter or marketing communications
• Submit project inquiries or proposals
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project details and requirements
• Payment and billing information
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website addresses
• Clickstream data and website navigation patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide architectural design services, consultations, and project management
• Communication: To respond to your inquiries, send project updates, and maintain client relationships
• Business Operations: To process payments, manage contracts, and fulfill legal obligations
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Engineering and structural consulting
• Construction and project management
• 3D visualization and rendering services
• Payment processing and accounting
• Website hosting and IT services
• Marketing and communication platforms

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Investigate potential violations or fraud

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and database storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website features and functionality.

6. Your Rights and Choices

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites, including those of our partners, suppliers, or industry associations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these jurisdictions. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of our client relationship
• Legal and regulatory requirements
• Professional liability and insurance obligations
• Dispute resolution and legal proceedings
• Business and operational needs

When personal information is no longer needed, we will securely delete or anonymize it.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

For privacy-related inquiries, please include "Privacy Inquiry" in the subject line of your email or mention it when calling. We will respond to your request within 30 days in accordance with Canadian privacy legislation.